Our commitment is to deliver high-quality, inspiring products and art prints that connect you to soul-inspired living every day.
We honor and value our connection with our customers, so we've put together this list of Frequently Asked Questions. Have a question you don't see answered below? Ask us here. We'll get an answer to you straight away and consider adding your Q and our A on our FAQs. Thank you!
Where are you located?
Home base is currently North Georgia, just northwest of metro Atlanta. However, the studio home is wherever in the world I am! We're excited for what's ahead and will share updates here.
Where can I send correspondence?
Contact us for our current mailing address please. Thank you!
CUSTOM / WHOLESALE
Do you do custom work?
Yes. Contact Dawn directly to discuss what you are looking for. I offer custom 8x10 doodles or illustrations, provided as a high-res jpg or PDF file for $100 even. I also do custom paintings and maps. Be in touch to discuss.
Can I stock your products? Do you offer wholesale?
Yes, some items are available for wholesale. Contact Dawn here. Let us know about your company and which specific collections or products you would like to stock. We can also set up a time to discuss by phone or video conference.
How will my order be shipped?
Most items are shipped via Priority or First Class mail in the US through the USPS. We sometimes use other carriers, such as FedEx or UPS. If you are interested in rush delivery and do not see this option upon checkout, please contact us to inquire about options.
What is the typical shipping turnaround time?
Typically, items are shipped within 3-5 days, sometimes much sooner.
2020-2021 Update: Note that certain art prints and some other products may experience delays due to COVID-19. Typically delays are no more than 3 additional days with the exception of holiday delivery postal delays. For specialty products count on a few additional days for production. Delivery times are dependent on shipping method and sometimes affected by seasonal delays (aka holiday rush), so plan accordingly.
We will always update you when your order ships.
For items being shipped internationally, expect up to 21 days (be certain to see details on international shipping below before making your purchase).
Do you ship internationally?
We do ship internationally and use USPS International Mail. However, please read this section carefully. Tracking is not available on international orders, and delivery dates can vary due to customs requirements in some countries as well as variances in local postal service.
Typical shipping time to most countries is 21 days but, depending on local service delivery and customs, could take up to six weeks. Insurance is not available. We cannot refund your purchase for lost, unclaimed, or undeliverable packages.
There may be duties, taxes, or other fees due before you can receive your shipment. These fees are beyond our control, and it is your responsibility to understand national, regional and local laws prior to making a purchase as you will be responsible for all such charges.
Please be absolutely certain that you understand any customs fees you may be responsible for prior to making a purchase. All additional fees related to receiving an internationally shipped package are the sole responsibility of the person making the purchase from our site. New Dawn Studios is not responsible for any customs fees.
If a package is returned to us with unpaid customs fees, the buyer will have the option to receive a refund, minus the cost of shipping, or the buyer can repay shipping to resend the package. Note that the intended receiver of the package will be required to pay the customs fees for delivery to occur.
I already ordered but found something I like better. Can I cancel and get a refund?
If your order has already been processed, unfortunately no. All sales are considered final unless specifically noted on a product page. We rarely issue refunds. When we do, it is only for product defects. Read below on what to do if there are issues with your order.
What if I receive a defective item or it arrives damaged?
We seek to ensure that art prints and other products arrive at your doorstep in perfect condition. All items shipped from the studio are carefully packaged and we work closely with production partners to ensure the highest quality.
If you receive a defective item shipped directly from New Dawn Studios, please immediately take a photo and contact us to make us aware of the issue. In some cases a claim will need to be filed with the carrier. We'll do everything possible to walk you through options. If a precise replacement is not available for the item we have shipped, we may be able to offer store credit.
For products shipped through a partner who has fulfilled shipment of a product sold through our store, immediately contact the shipper directly using contact information provided within your package. Absolutely feel free to reach out to us if you have questions but do remember that the sooner you contact the shipper directly about any damages due to shipping, the more likely you are to receive a full replacement.
What if I get my product and I don't like it as much as I thought I would? Can I get a refund?
In almost all cases, we do not offer refunds.
If there was an issue with regard to product quality, please take a photograph and write to us to explain the issue. On rare occasions, our manufacturers or product partners may have a printing error. When this happens in a way that the quality of your art print or product is affected seriously we will do everything possible to rectify the situation with a replacement item or a workaround, depending on the product type.
Please know that we do everything possible to show an accurate representation of the product but do realize there are sometimes slight variations with color or dark/light variations depending on the calibration of the monitor you were looking at the website on. You are welcome to email us to share any variations or unexpected results; however, with the exception of serious printing errors, we rarely, if ever, offer refunds in such cases. We partner with professional printers and manufacturers and, to date, we have experienced only very slight differences in this regard.
We are always interested in receiving your feedback and hearing your experience with products from our store.
FRAMING + ART DETAILS
Can I get a different color or type of frame than the one pictured on the product page?
Yes. See our Framing Options page, then contact us with a link to the product you are inquiring about and your frame preferences. You are also welcome to purchase an unframed art print and mat and frame as you like!
I want to buy an art print but I would like a different size. Is this possible?
Possibly. Send me a link to the artwork you are interested in through the contact form. Let me know what approximate or specific size you are looking for. I'll be delighted to look into options.