FAQs: Frequently Asked Questions

Thank you for doing business with New Dawn Studios. Our commitment to collectors and customers is to deliver high-quality, inspiring original artwork and art products that connect you to soul-inspired living every day.

Here are answers to the most Frequently Asked Questions (FAQs).

LOCATION

Where are you located?

New Dawn Studios is located in Bedford, Virginia, and wherever in the world I am.

Where can I send correspondence?

PURCHASING ORIGINAL ARTWORK

What do I get when I purchase original artwork?

When you purchase an original painting from our website or in person, you will receive the original artwork as described on the product page or other communication from the artist. A Certificate of Authenticity is available upon request.

What rights do I have when I purchase original artwork?

Purchase of an original painting you gives you, the collector, the right to display the artwork in your home or business. The artwork may not be reproduced without written permission. All rights to images of artwork, sold or unsold, are retained by Dawn Richerson. All work is protected under US copyright. Use of image(s) of artworks, even after purchase, must be approved by the artist. Licensing rights may or may not be available, and this is at the sole discretion of the artist. If you prefer to have exclusive rights to the image, inquire before purchase.

What about shipping and delivery of original artwork?

Shipping and delivery are handled separately from the sale of original work. Once you purchase, we will provide a separate invoice for shipping. If you would like to know the shipping charge prior to purchase, please contact Dawn in advance. Local and regional delivery may be available.

Most items are shipped via Priority or First Class mail in the US through the USPS. We sometimes use other carriers, such as FedEx or UPS. If you are interested in rush delivery and do not see this option upon checkout, please contact us to inquire about options.

ART PRINT DETAILS + FRAMING OPTIONS

Can I get a different color or type of frame than the one pictured on the product page?

Yes. See our Framing Options page, then contact us with a link to the product you are inquiring about and your frame preferences. You are also welcome to purchase an unframed art print and mat and frame as you like!

I want to buy an art print but I would like a different size. Is this possible?

Possibly! Send me a link to the artwork you are interested in through the contact form. Let me know what approximate or specific size you are looking for. I'll be delighted to look into options.

CUSTOM WORK

Do you do custom work?

Yes. Contact Dawn directly to discuss what you are looking for. I offer custom 8x10 doodles or illustrations, provided as a high-res jpg or PDF file for $100 even. I also do custom paintings and maps. Be in touch to discuss.

WHOLESALE

Can I stock your products? Do you offer wholesale?

Yes, some items are available for wholesale. Contact Dawn to inquire. Let us know about your company and which specific collections or products you would like to stock. We can also set up a time to discuss by phone or video conference.

LICENSING

I'm interested in one of your images. How does licensing work?

In most cases, we will discuss the rights you are interested in, how you will use the image and for how long and in what media or form, geographic region, or application. Then we will draw up a simple contract covering these terms of use and I will release the high-resolution image to you.

POLICIES

What about....

STILL HAVE QUESTIONS?
Contact Dawn