FAQs: Frequently Asked Questions
Thank you for doing business with New Dawn Studios. Our commitment to collectors and customers is to deliver high-quality, inspiring original artwork and art products that connect you to soul-inspired living every day.
Here are answers to the most Frequently Asked Questions (FAQs).
- Where are you located?
- Where can I send correspondence?
PURCHASING ORIGINAL ARTWORK
- What do I get when I purchase original artwork?
When you purchase an original painting from our website or in person, you will receive the original artwork as described on the product page or other communication from the artist. A Certificate of Authenticity is available upon request.
- What rights do I have when I purchase original artwork?
Purchase of an original painting you gives you, the collector, the right to display the artwork in your home or business. The artwork may not be reproduced without written permission. All rights to images of artwork, sold or unsold, are retained by Dawn Richerson. All work is protected under US copyright. Use of image(s) of artworks, even after purchase, must be approved by the artist. Licensing rights may or may not be available, and this is at the sole discretion of the artist. If you prefer to have exclusive rights to the image, inquire before purchase.
- What about shipping and delivery of original artwork?
Shipping and delivery are handled separately from the sale of original work. Once you purchase, we will provide a separate invoice for shipping. If you would like to know the shipping charge prior to purchase, please contact Dawn in advance. Local and regional delivery may be available.
Most items are shipped via Priority or First Class mail in the US through the USPS. We sometimes use other carriers, such as FedEx or UPS. If you are interested in rush delivery and do not see this option upon checkout, please contact us to inquire about options.
ART PRINT DETAILS + FRAMING OPTIONS
- Can I get a different color or type of frame than the one pictured on the product page?
- I want to buy an art print but I would like a different size. Is this possible?
- Do you do custom work?
Yes. Contact Dawn directly to discuss what you are looking for. I offer custom 8x10 doodles or illustrations, provided as a high-res jpg or PDF file for $100 even. I also do custom paintings and maps. Be in touch to discuss.
- Can I stock your products? Do you offer wholesale?
Yes, some items are available for wholesale. Contact Dawn to inquire. Let us know about your company and which specific collections or products you would like to stock. We can also set up a time to discuss by phone or video conference.
- I'm interested in one of your images. How does licensing work?
- What about....
STILL HAVE QUESTIONS?