Refund policy

 

SALES, RETURNS & REFUNDS POLICY

 

This page covers policies related to sales, returns and refunds for New Dawn Studios. It is updated annually. 

Last Update: January 2026

All products and services from Dawn Richerson and New Dawn Studios are sold through Soul Simple Innovation LLC.

SALES POLICY

We collect the minimal information necessary to process your sale and honor your privacy and personal information. See our website terms and privacy policy from the menu on our home page.

SALES ORIGINAL ARTWORK AND COPYRIGHT NOTICE.

Original artworks and images reproduced on art prints and products on this site are protected by US copyright. You may not copy, reproduce or share images of the work, even after purchase. The artist (Dawn Richerson) reserves all rights to use and sell reproductions of all sold work. Artwork may not be reproduced by any process without proof of express written permission signed by the artist.

Licensing rights may or may not be available and licensing agreements are offered at the sole discretion of the artist. Please reach out with any questions or obtain licensing rights or permission to share my work. Contact

 

Special terms for individual products, services, programs and other offerings available for purchase are listed near the purchase button on the product or purchase page. 

Except in the case of storewide events on original art or special offers related to exhibitions or shows, original art is exempt from any coupon codes or sales. 

All sales are final and refunds are not available except in the case of defective products sold directly from our website. We do not offer refunds for the purchase of digital downloads, prints or reproductions, or gift items purchased from our site. 

Read specific refund request instructions below. 

REFUNDS + RETURN POLICY

 

For art prints, accessories, and digital products ordered from our site, all sales are final and we do not typically offer returns or exchanges. When you engage with this website, download a product, or access online programs, workshops, or journeys, you legally agree to the following refund policy.

• DIGITAL PRODUCTS: Digital products are not eligible for a refund. Some products do have lifetime access. These will remain available at the links provided upon purchase. We do not provide these links again, so be certain to write them down when you make your purchase. Refund requests are not accepted where materials are lost after the purchase of any product, service, program, or digital media content.
  
  For digital or physical products purchased through external links (books sold on Amazon or files offered through Gumroad, Vimeo, iTunes, or other external providers), you must report any issues and request refunds through the third-party purchase site. We do not offer refunds or assistance with third-party purchases.
  
  If for any reason you are unable to access materials or download a digital product, it is your responsibility to contact us within 3 days of purchase. We will make every effort to provide access to the file but we are not responsible for technical issues on your end (download speeds, internet glitches, etc.). If you are unable to access your product we may consider store credit which may be used toward other products and services but this is not guaranteed or an alternate method of delivery.
  
  Please ensure you have access to reliable, high-speed internet to access all files prior to purchase of digital products.
  
  Please read all instructions provided upon purchase and be certain not to unsubscribe to a product-related or program-related e-mail list if you wish to receive notifications. While we will do our best to support the timely delivery of all materials, no refunds are offered for customer actions that prevent the proper delivery of materials.
  
  Digital products that are part of an online program will remain with that program only for the duration the program remains active. Please adapt your schedule accordingly and download any files you would like future access to at the beginning of the programs.
  
  Unless otherwise stated on the product page, there are no refunds for programs under 3 months in length for any reason. Please note that once you have downloaded course or program content, which is tracked by IP address, you are considered to be a full participant in that program.

• SERVICES: Services are not eligible for a refund. See Cancellation and Scheduling Policy below. Contact us with any questions.

• INTERNATIONAL RETURNS: If a package is returned to us with unpaid customs fees, the buyer will be given the option to receive a refund, minus the cost of shipping, or the buyer can repay shipping to resend the package with the understanding that the intended receiver will be required to pay the customs fees for delivery to occur. 
  
  
• DEFECTIVE ITEMS. We seek to ensure that art prints and other products arrive at your doorstep in perfect condition. All items shipped from the studio are carefully packaged. We work closely with production partners to ensure the highest quality. In some cases, fulfillment centers ship our products. If you receive a defective item directly from our shop, please immediately take a photo and contact us to make us aware of the issue. If a precise replacement is not available, we may be able to offer store credit.
  
  For products shipped through a partner who has fulfilled shipment of a product sold through our store, immediately contact the shipper directly using contact information provided within your package.
  
  Please know that we do everything possible to show an accurate representation of the product but do realize there are sometimes slight variations with color or dark/light variations depending on the calibration of the monitor you were looking at the website on. You are welcome to email us to share any variations or unexpected results; however, with the exception of serious printing errors, we rarely, if ever, offer refunds in such cases. We partner with professional printers and manufacturers and, to date, we have experienced only very slight differences in this regard.
  
  On rare occasions, our manufacturers or product partners may have a printing error. When this happens in a way that the quality of your art print or product is affected seriously we will do everything possible to rectify the situation with a replacement item or a workaround, depending on the product type.

• SHIPPING DAMAGES. Please be aware that damages which occur due to shipping are beyond our control. Please do make us aware of the situation, but know that we are not responsible for these damages. In some cases, the shipment carrier may be responsible and you may file a claim. Please remember that the sooner you contact the shipper directly about any damages due to shipping, the more likely you are to receive a full replacement. 

• REFUND PROCESSING TIMES. In the event a refund IS authorized due to a damaged product or in the rare event we cannot fulfill an order for other reasons, a refund will be issued back to the payment method you selected upon checkout. For example, if you paid using a credit card, money will be refunded back to that credit card and you will see this reflected on your bank statement. Note that banks can take up to 5-10 working days to complete the refund. 

SUBSCRIPTION CANCELLATION POLICY

Subscriptions (7-day trials, monthly or annual) must be cancelled before expiration to avoid any charges. If you are unable to cancel your subscription manually for any reason please contact us through the link provided in your portal or on our contact page here. We'll be happy to assist you in cancelling your subscription. We are unable to provide refunds for subscriptions not cancelled in advance of your renewal date.To avoid charges, please mark your calendar. 

SERVICE CANCELLATION POLICY

Scheduling of purchased sessions and other services should be done upon purchase at the e-mail provided or through a scheduling link if one is provided on the product or service page. You can always contact us. Please read all instructions provided with a particular product or service offering. If the client does not show for a scheduled session, all rights are forfeited and the session will not be rescheduled.

Please record the time and date of our appointment and honor your commitment.

If a cancellation is an absolute necessity, please send a direct message to the e-mail provided upon purchase at least 48 hours before our scheduled meeting with a clear reason for the cancellation and a request to reschedule. Please note that we will make every effort to accommodate you for emergencies and significant life events; however, multiple cancellations will not be tolerated and will result in non-delivery of services.

Cancellations outside of the above policy will result in the forfeiture of your investment for services less than $300 and the retention of a $300 processing fee from any refund offered for service offerings with an investment of greater than $300.

 

CUSTOMER SERVICE 

How to Reach Us: Customer requests and product-related inquiries should be made through our contact form. Thank you.

Availability: You may reach us 24/7 via chat from the website or using the contact form. We typically respond to e-mails within 48 business hours. We do not respond to e-mails on weekends nor do we offer 24/7 customer support, but we DO respond to all request for assistance and product inquiries and we want to make the ordering process as smooth and simple as possible! Let us know how we can help.

Quick Tips for Speedy Service: To expedite our ability to respond to your request quickly, please state your question or concern concisely and clearly, referencing any particular details about a purchase and including links where possible. We will do our best to research and resolve any issues, whether technical or with regard to customer service or products and services you have purchased.
 

 

QUESTIONS? 
Contact